Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Yes Travels website, account features, search services, booking tools and related customer support services.

References to “Yes Travels”, “we”, “us” or “our” refer to the operator of the Yes Travels website and services.

If you do not agree to these terms, you should not use the website or proceed with a booking.

2. Our role

Yes Travels provides technology that allows customers to search, compare and book travel services made available by airlines and other travel suppliers.

Depending on the service, Yes Travels may act as an intermediary between you and the relevant supplier. The actual transport or travel service is provided by the airline or supplier identified in your booking.

3. Searches, fares and availability

Travel prices and availability can change frequently. Search results are based on information available from travel suppliers at the time of the search.

A fare displayed during search is not guaranteed until the relevant booking and payment process has been completed and the booking has been accepted and confirmed.

We may re-check availability and pricing before completing a booking. If a fare changes, you may be asked to review and accept the updated price before continuing.

4. Booking information

You are responsible for ensuring that all booking information you provide is complete and accurate.

This includes, where applicable:

• Passenger names exactly as required for travel documents.
• Date of birth and gender where required.
• Passport or travel-document details.
• Contact details.
• Travel dates and destinations.
• Special service requests.

Errors in passenger names or travel information may result in fees, rebooking requirements or an inability to travel.

5. Passenger names and travel documents

Passenger names should match the travel documents that will be used for the journey.

It is your responsibility to ensure that each traveller has the passports, visas, permits, health documentation and other entry or transit requirements necessary for the itinerary.

Yes Travels does not guarantee that a traveller will be permitted to enter or transit through any country.

6. Prices and currency

Prices are displayed in the currency shown during the booking process.

Unless otherwise stated, the total amount presented before payment is intended to show the amount payable for the selected booking, including applicable charges known to us at that stage.

Additional charges may apply for optional services such as baggage, seat selection, meals, changes or other ancillary services where these are not included in the selected fare.

7. Payments

A booking may require payment in full before it can be completed.

Payment processing may be provided by third-party payment providers. Your payment may be subject to security checks, fraud screening and authorisation by your bank or payment provider.

A payment attempt does not by itself guarantee that a booking has been successfully confirmed.

8. Booking confirmation

Your booking is considered confirmed only when Yes Travels provides a booking confirmation or other confirmation indicating that the booking has been successfully accepted.

You should review your booking confirmation promptly and contact us if you believe any information is incorrect.

If payment has been taken but a supplier booking cannot be completed, we will investigate the transaction and take appropriate steps in accordance with the circumstances.

9. Changes, cancellations and refunds

Changes, cancellations and refunds are subject to the rules of the fare and the relevant airline or supplier.

Some fares may:

• Be non-refundable.
• Be non-changeable.
• Permit changes only on payment of a fee and fare difference.
• Provide only partial refunds.
• Have restrictions based on route, date, cabin or passenger type.

Any applicable supplier charges, fare differences or Yes Travels service fees will be explained where relevant before a requested change or cancellation is processed.

10. Airline schedule changes and disruptions

Airlines may change schedules, flight numbers, aircraft, routes or operating arrangements after a booking has been made.

Where we receive relevant disruption information, we may contact you using the details provided in the booking.

Airline-controlled disruptions, delays, cancellations and schedule changes remain subject to the airline's policies and applicable law.

11. Baggage, seats and ancillary services

Baggage allowances and ancillary services vary by airline, fare and itinerary.

Information displayed by Yes Travels is based on supplier information available to us. Final allowances and conditions remain subject to the airline's applicable rules.

Seat requests and other optional services may be subject to availability and are not guaranteed unless specifically confirmed.

12. Special assistance

If a traveller requires special assistance, medical support, mobility assistance or another special service, you should notify Yes Travels as early as possible.

Some requests require airline approval and cannot be guaranteed solely by submitting a request through our website.

13. Accounts and security

If you create a Yes Travels account, you are responsible for keeping your login credentials secure and for activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without permission.

14. Acceptable use

You must not use Yes Travels to:

• Conduct fraudulent or unlawful activity.
• Make false, speculative or abusive bookings.
• Attempt to bypass security or access controls.
• Interfere with the operation of our systems or services.
• Use automated systems in a manner that places unreasonable load on the platform.
• Copy, scrape or commercially exploit website content without permission.

We may restrict or suspend access where necessary to protect customers, suppliers or our systems.

15. Website information

We aim to provide useful and accurate information, but travel information can change quickly.

General information on the website should not be treated as legal, immigration, medical, financial or other professional advice.

Travellers should verify important entry, transit, health and travel requirements using appropriate official sources.

16. Third-party services and websites

Yes Travels may display information supplied by or provide access to third-party airlines, travel providers, payment providers or websites.

We are not responsible for the content, availability or independent practices of third-party websites or services except to the extent required by applicable law.

17. Liability

Nothing in these Terms & Conditions excludes or limits any right or remedy that cannot lawfully be excluded under applicable New Zealand law.

Subject to those rights, Yes Travels is not responsible for losses caused by events outside our reasonable control, including airline operational decisions, weather events, airport disruptions, border restrictions, government actions or supplier failures.

Where Yes Travels is acting as an intermediary, responsibility for delivering the underlying travel service remains with the relevant supplier.

18. Consumer rights

These terms do not exclude rights you may have under New Zealand consumer law where those rights cannot legally be excluded or limited.

19. Privacy

Personal information is handled in accordance with our Privacy Policy.

20. Changes to these terms

We may update these Terms & Conditions as our services, technology, suppliers or legal obligations change.

The current version will be published on this page together with its updated date.

21. Governing law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute will be subject to the jurisdiction of the New Zealand courts, unless applicable law provides otherwise.