Privacy Policy

1. Who we are

Yes Travels provides online travel search, booking and related customer support services in New Zealand.

In this Privacy Policy, references to “Yes Travels”, “we”, “us” or “our” refer to the operator of the Yes Travels website and services.

2. Information we may collect

The information we collect depends on how you use Yes Travels. It may include:

• Name, title, date of birth and gender where required for travel.
• Email address, telephone number and contact details.
• Passenger information required to search for or complete a booking.
• Passport or other travel-document information where required for a particular booking or service.
• Flight preferences, itinerary details and booking history.
• Information relating to special service requests that you ask us to arrange.
• Payment and transaction-related information.
• Communications you have with our customer support team.
• Account information if you create a Yes Travels account.
• Technical information associated with your use of our website, such as browser, device, IP address and activity information.

3. Information about other travellers

You may provide personal information about another person when making a booking, such as a family member or another passenger.

If you provide another person's information to Yes Travels, you should ensure that you are authorised to provide that information and that the person understands that their information will be processed for the relevant travel service.

4. How we use personal information

We may use personal information to:

• Search for and display travel options.
• Create, process, manage and service bookings.
• Communicate booking confirmations, itinerary information and important travel updates.
• Provide customer service and respond to enquiries.
• Process payments, refunds and other booking-related transactions.
• Assist with changes, cancellations or other booking requests.
• Maintain and secure customer accounts.
• Prevent fraud, misuse and security threats.
• Maintain, analyse and improve our website and services.
• Meet legal, regulatory, accounting and compliance obligations.
• Send marketing communications where permitted and where you have not opted out.

5. Sharing information for your travel booking

Travel bookings often require information to be shared with other organisations involved in delivering the journey.

Depending on your booking, these may include:

• Airlines and other travel service providers.
• Reservation and travel technology providers.
• Payment processing providers.
• Customer communication and technology service providers.
• Government, border, immigration, customs or law-enforcement authorities where required by law.
• Other suppliers necessary to provide or support the travel service you requested.

We disclose information only where reasonably necessary to provide our services, operate our business, protect our systems or meet applicable legal obligations.

6. International travel and overseas processing

Travel is inherently international. When you make an international booking, your personal information may need to be transferred to airlines, reservation systems, travel suppliers or authorities located outside New Zealand.

Privacy and data-protection requirements in another country may differ from those applying in New Zealand. We take reasonable steps when selecting and working with service providers that process personal information on our behalf.

7. Payments

Payments may be processed using secure third-party payment processing services. Payment providers may collect and process information required to authorise and complete your transaction.

Yes Travels does not need to retain your complete payment-card details merely to provide normal booking support.

8. Cookies and website technology

Our website may use cookies and similar technologies to keep the website functioning, maintain sessions, remember preferences, improve performance and understand how visitors use our services.

Some cookies are necessary for important website functions such as authentication, security and the booking process. Other technologies may be used for analytics or service improvement where applicable.

You can control cookies through your browser settings, although disabling essential cookies may prevent parts of the website from operating correctly.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet or electronic storage system can be guaranteed to be completely secure. We therefore continually consider security as part of the operation and development of our services.

10. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing travel services, maintaining transaction and booking records, resolving disputes, preventing fraud and satisfying legal, accounting or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable retention requirements.

11. Accessing and correcting your information

You may ask us for access to personal information we hold about you and request correction if you believe that information is inaccurate or incomplete, subject to applicable law.

To make a privacy request, contact us using the details below. We may need to verify your identity before providing or changing personal information.

12. Marketing communications

Where permitted, we may send information about travel offers, services or other Yes Travels updates that may be relevant to you.

You can unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us. You may still receive essential communications relating to an existing booking or account.

13. Children's information

Passenger information relating to children may be processed where necessary for a travel booking. Where another person makes the booking, we rely on that person having appropriate authority to provide the child's information for the travel arrangements.

14. New Zealand privacy rights

We handle personal information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020.

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and respond.

15. Changes to this Privacy Policy

We may update this Privacy Policy as our services, technology, suppliers or legal obligations change.

The latest version will be published on this page together with its updated date.