Refund Policy

1. Refund eligibility

Whether a booking is refundable depends on the fare rules and conditions of the relevant airline or travel supplier.

Some fares may be fully refundable, partially refundable or non-refundable. Cancellation penalties, supplier charges and other deductions may apply.

2. Non-refundable fares

Some tickets and fares are sold on a non-refundable basis. Where a fare is non-refundable, the ticket price may not be returned if the customer chooses to cancel.

In some cases, certain unused taxes or charges may still be refundable, subject to airline rules and any applicable processing or administration charges.

3. Airline-initiated cancellations

If an airline cancels a flight or makes a significant schedule change, the airline may offer alternative travel, a credit or a refund.

The options available will depend on the airline's policy, the circumstances of the disruption and applicable law.

4. Refund amount

The amount refunded may be reduced by applicable airline cancellation penalties, supplier charges, fare differences, service fees or other amounts permitted under the relevant booking conditions.

Where only part of a journey has been used, any refund will be calculated in accordance with the airline's rules for partially used tickets.

5. Yes Travels service and processing fees

Where applicable, Yes Travels may charge an administration or service fee for processing a cancellation or refund request.

Any applicable Yes Travels fee will be advised where relevant before the refund request is processed.

6. Card processing and payment fees

Payment processing or card-related fees may not always be refundable, particularly where those fees have already been charged by a payment provider or financial institution.

The treatment of such fees will depend on the circumstances of the transaction and the applicable payment arrangements.

7. How refunds are paid

Where possible, refunds will normally be returned to the original payment method used for the booking.

If a refund cannot be returned to the original payment method, Yes Travels may need to contact you to arrange an alternative method, subject to appropriate verification.

8. Refund processing time

Refund processing times vary depending on the airline, supplier, payment provider and financial institution involved.

Once the airline or supplier approves the refund and returns the relevant funds, Yes Travels will process the refund as soon as reasonably practicable.

9. Currency differences

Where a payment card or account uses a different currency from the booking currency, the final amount received may differ from the original payment because of exchange rates or fees applied by banks, card issuers or payment providers.

Yes Travels does not control exchange rates or foreign currency conversion charges applied by third parties.

10. Partially used tickets

If part of an itinerary has already been travelled, the remaining ticket value may be recalculated by the airline before any refund is approved.

This can result in a refund that is substantially lower than the unused portion of the original ticket price.

11. Refund requests

To request a refund, please contact Yes Travels with your booking reference and passenger details.

We may need to confirm the applicable airline or supplier rules before advising whether a refund is available and what deductions may apply.

12. Chargebacks and payment disputes

If you believe there is a problem with a payment or refund, please contact Yes Travels first so that we can investigate the booking and transaction.

Submitting a chargeback or payment dispute while a valid refund or booking review is already in progress may delay resolution and may require additional information to be provided to the payment provider.

13. Cancellation Policy

For information about cancelling a booking, airline cancellation rules and no-show conditions, please see our Cancellation Policy.