Payment & Fees Policy

1. Prices shown on Yes Travels

Travel prices are displayed in the currency shown during the booking process. Unless otherwise stated, the price presented at checkout reflects the booking amount known to Yes Travels at that stage.

Airline fares and availability can change until a booking has been successfully confirmed. If the supplier changes the fare before confirmation, you may be asked to review and accept the updated amount before proceeding.

2. What your payment may include

Depending on your booking, the amount payable may include:

• The airline fare.
• Airline taxes and mandatory charges.
• Selected baggage, seats or other optional services.
• Fare upgrades or additional fare features.
• Applicable Yes Travels service or administration fees.
• Card or payment processing fees shown before payment.

The items applicable to your booking will depend on the airline, fare, itinerary and services you select.

3. Card processing fees

A card processing fee may apply depending on the payment method, card type, card issuer or payment arrangement used for the transaction.

Where a processing fee applies, the applicable amount will be displayed during the payment process before you authorise the transaction.

4. Yes Travels service fees

Yes Travels may charge a service or administration fee for certain booking services, changes, cancellations, refunds or other requests.

Where such a fee applies, we will advise you of the applicable charge before the relevant service is processed wherever reasonably practicable.

5. Airline and supplier charges

Airlines and other travel suppliers may impose their own fees and charges. These may include change fees, cancellation penalties, no-show charges, baggage fees, seat charges or other ancillary service costs.

These charges are determined by the airline or supplier and may vary according to the fare, route, travel date, cabin and booking conditions.

6. Optional services

Services such as baggage, seat selection, meals, upgrades and other extras may not be included in the base airfare.

Where optional services are available through Yes Travels, their price will normally be shown before you confirm the selection.

Availability and pricing of optional services remain subject to the relevant airline or supplier.

7. Payment authorisation

Payments may be processed through third-party payment providers and may be subject to authorisation, fraud screening and security checks by the payment provider, card issuer or bank.

A declined, interrupted or unsuccessful payment attempt may prevent the booking from being completed.

8. 3D Secure and bank verification

For additional security, eligible card payments may be authenticated using 3D Secure. This is a cardholder verification process performed by your card issuer or bank and may be requested as part of the payment process.

Authentication may occur automatically without any additional action from you, or your bank may ask you to verify the payment using a mobile banking application, one-time passcode, biometric check or another authentication method it provides.

If your bank requires authentication, you must successfully complete that step before the payment can be completed. If authentication is cancelled, fails, expires or is declined by the card issuer, the transaction may not proceed and the booking will remain unconfirmed.

9. Payment does not by itself confirm a booking

A successful payment authorisation does not by itself mean that the airline booking has been successfully confirmed.

Your booking is considered confirmed only when Yes Travels provides a booking confirmation or other confirmation that the booking has been successfully accepted.

10. Currency and foreign exchange

Your booking will be charged in the currency displayed during checkout unless otherwise stated.

If your card or bank account operates in a different currency, your bank, card issuer or payment provider may apply its own exchange rate, conversion fee or international transaction fee.

Yes Travels does not control exchange rates or foreign currency charges applied independently by banks, card issuers or payment providers.

11. Bank and card issuer charges

Your bank or card issuer may impose charges that are separate from amounts charged by Yes Travels.

These may include foreign transaction fees, currency conversion charges, cash advance treatment or other card-account charges depending on your financial institution and account terms.

12. Changes after booking

If you request a booking change, the new amount payable may include:

• Any difference between the original fare and the new fare.
• Airline change penalties.
• Additional taxes or supplier charges.
• Any applicable Yes Travels service fee.

We will advise you of the applicable amount before completing the change wherever reasonably practicable.

13. Cancellations and refunds

Cancellation and refund eligibility depends on the applicable airline, supplier and fare rules.

Some payment processing fees, supplier charges or service fees may not be refundable once the relevant service has been provided or the charge has been incurred.

For further information, please see our Cancellation Policy and Refund Policy.

14. Duplicate or unexpected transactions

If you believe you have been charged incorrectly or see a transaction you do not recognise, please contact Yes Travels promptly so that we can investigate.

When contacting us, please provide your booking reference where available and the date and amount of the transaction. Please do not send complete payment card details by email.

15. Payment disputes and chargebacks

If you have a concern about a payment, cancellation or refund, please contact Yes Travels first so that we have an opportunity to investigate and resolve the matter.

Where a payment dispute or chargeback is raised, Yes Travels may provide relevant booking and transaction information to the payment provider, bank or card issuer as part of the dispute process.

16. Related terms

This policy should be read together with our Terms & Conditions, Cancellation Policy and Refund Policy.